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Answers To Your Questions

Find answers to your queries about
IKIO LED lighting solutions on our FAQ page.


This section contains a few FAQs that our customers ask. If your question is not here, contact us today, and we will answer directly.

We are glad to share our completed projects with you. Here’s the link to our Projects.

One of the fastest growing American LED companies. 6 state-of-the-art in-house manufacturing plants having a combined manufacturing capacity of 10 million fixtures annually. One-stop destination for all kinds of application requirements – Commercial, Industrial, Multi-family Residential/Hospitality, Hazardous Location and Solar Outdoor Lighting. 1200+ DLC listed products. Consistent focus on R&D. Major quality certifications like ISO 9001, 14000 & 18001, RoHS, UL, and OHSAS.

Yes, we do keep stocks in the US, which allows for quick delivery of products.

Yes, we do manufacture our own products at our 6 state-of-the art manufacturing plants that also puts us in a position to give you direct-from-factory advantage.

We are based out of United States, with our office in Indianapolis, IN.

IKIO is a leading US-based LED Lighting manufacturer of Commercial, Industrial and Multi-family Residential / Hospitality, Hazardous Location and Solar Outdoor Lighting applications. With a wide range of sustainable products, we deliver the right solutions and value for your LED Lighting requirements, thanks to our constant research & development (R&D) and vertically integrated infrastructure. With an in-process rejection rate of less than 0.68%, we have demonstrated that we truly believe in ‘quality over everything’ philosophy.


Welcome to our Shipping and Return section, where you'll find answers to common inquiries regarding shipping processes and returns.

All shipments shall be FOB Seller’s facility in Indianapolis, Indiana or such other shipping point as Seller shall designate (“Shipping Point”) (North American sales only; international sales shipping term will be as designated by Seller on the Order) unless otherwise stated on the Order. For international sales and shipping, terms will be designated by seller in the quote or in the order acceptance. Seller may make partial shipments for any Order, and each partial shipment may be invoiced by Seller, but no partial shipment will relieve Buyer of its obligations under the remainder of the Order. Please go through our Terms & Conditions of Sales for more information.

Unless you have a separate agreement with IKIO, or except anything defined as non-returnable product, all new, unused products may be returned within 15 days from the date on the invoice or packing slip for a credit or return of the purchase price of the product; minus any shipping and handling fees and any associated restocking fees. You can fill the MRR (Material Return Request) form here: Material Return Request Form. For more information, please click on this link: Terms & Conditions of Sales.


Welcome to our Payments and Warranty section, where we've compiled responses to frequently asked questions about payments and warranty coverage.

Unless otherwise set forth on the Confirmation, the payment terms are prepaid. Interest at the rate of the lesser of 1.5% per month or the highest rate permitted by applicable law will be charged on past due amounts. Read more at IKIO Terms & Conditions of Sales.

IKIO has tied up with multiple financing partners, which can help you get payment terms of up to 90 days. For more details please get in touch with us on the numbers provided or by simply filling up the form. Contact Us.

Seller provides to Buyer all transferable warranties (Parts & Labor) made to Seller by the manufacturers or suppliers of materials for such Goods, for the warranty period provided by such manufacturer or supplier (the “Warranty Period”). You can go through our Terms & Conditions of Sales for more information on warranty policy.

For registering your product and / or warranty claims, please fill and submit your details via the Warranty Claims link.

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